Terms of Service

These Terms of Service (“Terms”) govern your access to and use of survantis.com and the Survantis products and services — including Radar reports, Scripter, Recap, Tagger and Shelf Checker (the “Services”). By creating an account, placing an order or using the Services, you agree to these Terms on behalf of yourself and, if applicable, the organisation you represent (“you”, “Customer”).

1. Who provides the Services

The Services are provided under the Survantis brand by Zeluxa LLC (Texas, USA) to customers whose billing address is in the United States, and by Zeluxa Corp. (Ontario, Canada) to all other customers (each, “Survantis”, “we”, “us”). The provider named on your invoice is your contracting party.

2. Accounts

You must provide accurate information, keep your credentials confidential and notify us promptly of any unauthorised use. You are responsible for activity under your account. The Services are intended for business use; you must be at least 18 years old and able to form a binding contract.

3. Orders, reports and subscriptions

• Radar reports are ordered per report at the price shown at checkout. Delivery times (e.g. 2 business days for Snapshot, 10 business days for Blueprint) start after payment is confirmed and are good-faith estimates. Reports are delivered electronically to your account.
• Subscriptions (e.g. Scripter, Tagger) renew automatically at the end of each billing period until cancelled. You can cancel anytime; access continues until the end of the paid period.
• Quotes for Recap, enterprise plans or custom work are governed by these Terms and the applicable order form.

4. Fees, taxes and payment

Prices are in US dollars. Applicable sales taxes (such as GST/HST in Canada) are added at checkout based on your billing address and shown before you pay. Payments are processed by Stripe or PayPal. We may change prices for future orders or renewal periods with reasonable notice; promotional prices apply only for the period stated.

5. Cancellation and refunds

Refunds and cancellations are governed by our Refund & Cancellation Policy, which forms part of these Terms.

6. Customer Data

You retain all rights in the data, files, questionnaires, recordings and responses you upload (“Customer Data”). You grant us a limited licence to host, process and transmit Customer Data solely to provide and support the Services. You are responsible for having all rights, notices and consents required to upload Customer Data — including consents from research participants and interviewees — and for complying with applicable research, privacy and consumer-protection laws.

7. Reports and outputs

Upon full payment, you may use Radar reports and other outputs for your internal business purposes and share them with your advisers, investors and partners. You may not resell or publicly redistribute reports as a stand-alone product without our written consent. The research frameworks, methodologies, templates and software underlying the Services remain our intellectual property.

8. AI-assisted outputs

Parts of the Services use artificial intelligence. AI-generated drafts, codes, transcripts and summaries may contain errors and should be reviewed before you rely on them. Radar reports are prepared from publicly available and third-party sources and reviewed by our researchers; where reliable information cannot be verified, the report says so. Reports are informational and do not constitute legal, tax, customs, financial or investment advice — please consult qualified professionals before acting on regulatory or financial matters.

9. Acceptable use

You agree to comply with our Acceptable Use Policy. We may suspend access that threatens the security, integrity or availability of the Services or violates these Terms.

10. Confidentiality and security

Each party will protect the other’s confidential information with reasonable care and use it only to perform under these Terms. We maintain administrative, technical and physical safeguards designed to protect Customer Data, as described in our Privacy Policy.

11. Warranties and disclaimers

We will provide the Services with reasonable skill and care. Except as expressly stated, the Services and outputs are provided “as is” and “as available”, and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, to the extent permitted by law. We do not guarantee any particular business result from using the Services.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability arising out of or relating to the Services in any 12-month period is limited to the amounts you paid us for the Services giving rise to the claim during that period. These limits do not apply where they are prohibited by law.

13. Indemnity

You will defend and indemnify us against third-party claims arising from Customer Data you upload or your use of the Services in violation of these Terms or applicable law.

14. Suspension and termination

You may close your account at any time. We may suspend or terminate the Services for material breach not cured within 10 days of notice, for non-payment, or immediately where required by law. On termination, you may request export of your Customer Data within 30 days, after which we may delete it.

15. Governing law and disputes

If your contracting party is Zeluxa Corp., these Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, and the courts of Toronto, Ontario have exclusive jurisdiction. If your contracting party is Zeluxa LLC, these Terms are governed by the laws of the State of Texas, and the state and federal courts located in Travis County, Texas have exclusive jurisdiction. Nothing in this section limits rights you may have under mandatory consumer-protection laws.

16. General

We may update these Terms; material changes will be notified by email or on the website and apply from the next order or renewal. These Terms, together with our policies and any order form, are the entire agreement between the parties on this subject. If a provision is unenforceable, the rest remain in effect. Neither party is liable for delays caused by events beyond its reasonable control.

17. Contact

info@zeluxa.com · Zeluxa Corp., 57 El Dorado St., Richmond Hill, ON L4C 0K8, Canada · Zeluxa LLC, 5900 Balcones Drive #18174, Austin, TX 78731, USA